Mortgage Admin Team Leader required to co-ordinate the activity of the Mortgage Admin Team to ensure the Mortgage Department provide an efficient and professional Mortgage Processing Service to clients, customers and intermediaries.
Our client offers an excellent package including a salary to £36K and excellent benefits including Hybrid Working – c3 days per week in the office, a 35 Hour Week, Pension, Free Onsite Parking, 25 days holidays + 8 bank holidays.
Mortgage Admin Team Leader – Key Skills and experience
- Experience of working within a Mortgage Operation.
- Experience of co-ordinating team workflow.
- People Management experience.
- 5 GCSE at Grade C or above including Maths and English or equivalent.
- Excellent communication skills both written and verbal.
- Experience of Microsoft packages including word & excel.
- Ability to meet deadlines and manage multiple tasks.
- Ability to independently manage multiple tasks
- Strong attention to detail
Mortgage Admin Team Leader – Responsibilities
- Line management of the Mortgage Administrators, including monthly 121’s and appraisals.
- Co-ordinate the daily activity of the administrators to ensure departmental SLA’s are achieved.
- Co-ordinate month end and year end processes, ensuring an efficient and effective outcome.
- To act as a point of escalation for the Mortgage Administration team for the resolution of customer queries and complaints
- Work as part of the Lending Management Team to support the overall objectives of the Lending team.
- Identify improvements to enhance Mortgage Administration processes.
- Implement all mortgage related policies and procedures.
- Monitor errors or complaints that arise and implement changes to reduce or eliminate such issues.
- Comply with all legal responsibilities and codes of conduct to which the company must comply with i.e. AML, MCOB, Mortgage Code, BSA and FCA etc.
- Provide training to staff to ensure a thorough understanding of the company’s practices and procedures as they relate to mortgage administration.
- Quality assure any complaints that are dealt with by the Mortgage Administrators.
This is an excellent opportunity to join a professional working environment, the role is offered as a permanent role and will provide the incumbent the chance to develop their skills and experience. In return you will enjoy an attractive salary of c £36K, a hybrid working environment and a range of benefits including a 35-hour week, pension, and free onsite parking.
Please forward your CV to Elaine Hallworth and we will be back in touch to discuss the role and client further.
