ELEW2210863
Application Support Engineer required by fast-growing international software solution company. Working with clients and internal teams delivering first rate business solutions. This is a fantastic opportunity to join a close-knit team based in Denbighshire (with hybrid working) and enjoying a salary up to £40k plus benefits.
Application Support Engineer – Skills and Experience
- Good proficiency with Microsoft Office applications
- Good customer facing skills
- Ability to work independently
- Excellent analytical and problem-solving skills
- Detail-oriented, consistently takes a thorough, accurate, organised approach.
- Ability to prioritise tasks with competing priorities to ensure that deadlines are met
Desirable Skills
- Experience with EDI integration
- Experience of writing SQL queries for Oracle/MSSQL databases
- Knowledge of Linux OS and basic commands
- Knowledge of scripting languages such as JavaScript, Python, Bash, Velocity
- Previous experience providing technical support or configuration for bespoke software applications
- Creation of SharePoint pages
- Project Management
Application Support Engineer – Key Responsibilities
- Develop an in-depth understanding of the application
- Configure the application for new customers based on provided business requirements
- Analyse the master data provided by the customer to determine its quality and readiness for implementation
- Assist in the integration of the application with other systems used by the customer
- Test the configured solution to confirm that it meets the business requirements and create test plans
- Liaise with the test and development teams for new functionality requests or resolution of application bugs
- Create supporting documentation for the configured application
- Provide training to the customer, and other internal departments, regarding the use of the application
- Support the customer with the UAT process
- Provide onsite support during the transfer of the application to production, and provide hyper care support in the immediate period after go-live and prior to the transition to ‘Business as Usual’
- Support the Project Manager with the administration of the project and participate in project meetings
Our client is based in North Wales with some remote working (3 days per week) as an option. This is a great opportunity to join a close-knit team working on exciting projects in a stimulating international environment. In return you will enjoy a salary up to £40K + benefits and flexible working
