Looking for an exciting opportunity to develop your experience in a IT Account Manager role – we are looking for an Account Manager /  Customer Interaction Specialist for our client – an innovative software solution provider, who seek a motivated individual to work within its recently created Customer Interactions team within the professional services arm of this international company.

Account Manager / Customer Interaction Specialist role is a fully remote based – with very occasional visits to the office ( based in Chester) for the team meetings etc – therefore candidates based around the Chester/North Wales/North West region would be ideally placed for this exciting opportunity, which pays c£30K + excellent benefits.

Account Manager / Customer Interaction Specialist can expect to be talking with customers in order to build strong relationships and assist in non- technical support. You will work with new and existing customers to ensure they get the most out of the products through training and initial account setup. Therefore a background in Customer Service or as a Service Desk Analyst would be beneficial.

Account Manager / Customer Interaction Specialist – Key Skills

• Able to clearly gather, discuss and propose requirements to stakeholders
• Confident in a multi-skilled environment
• Motivated to deliver customer excellence whilst mindful of business needs.
• Able to create digital content to assist in a customer self-help solution
• Excellent written and verbal communication skills

Desirable skills

• Experience working within a customer success role at within the technology sector
• Experience in Compliance and/or life sciences
• Experience in delivering projects (either individually or part of a team)

Account Manager / Customer Interaction Specialist Responsibilities

• Act as product and services expert to the team
• Act as technical liaison with Customer Interactions and Development departments
• Undertake detailed analysis of prospect business processes & practices to understand, identify and then document business needs and determine solutions to business problems.
• Provide product demonstrations as appropriate and define & manage proof of concept activities
• Identify & manage the delivery of services to new and existing clients
• Commit to high-calibre customer care throughout all phases of the implementation life cycle.
• Track project deliverables using appropriate tools such as JIRA

Once up to speed, you will be expected to gather requirements from customers in order to produce work packages to pass to the development team and provide a liaison between the customers and the R&D team.

This is a fantastic opportunity to join a close knit team, working remotely in an interesting, dynamic and forward thinking organisation working in cutting edge development in a high tech environment. In return the successful applicant will enjoy a competitive salary c£30K + excellent Benefits, a stimulating working environment and the opportunity to add new skills to your career experience.

Project Implementation Manager required by our client a supply chain software solutions company with experience of IT / Software project implementation – responsible for planning, designing, executing, monitoring and controlling all aspects of projects – ensuring that it is completed on time and to budget.

Our client is based on the Cheshire/North Wales border region but with full remote working as an option this is a great opportunity to join a close-knit team working on exciting projects in a stimulating international environment. In return you will enjoy a salary up to £45K + Benefits including flexible working.

Project Implementation Manager (IT / Software) – Key Skills and experience:

• Proven experience within a similar Project Implementation role
• Working knowledge of producing project plans using Microsoft Project
• Ability to manage multiple and large scale projects
• Confident communicating at all levels of the business
• Superb leadership and people management skills
• Industry experience in Supply chain/Logistics would be advantageous

Project Implementation Manager (IT / Software) – Responsibilities:

• Developing and updating the project scope documents, as well as developing and reviewing detailed project work plans
• Conducting regular status meetings with the Project Team, and presenting high level reports at Project Steering meetings
• Monitoring the project progress and risk, in addition to the overall performance of Project Team members
• Communicating with customers and effectively managing relationships
• Complying with the relevant requirements of ISO 9001
• Assisting, advising, and supporting team members

Please forward your CV to us ASAP and we will contact you to discuss this exciting opportunity in more detail. You will also achieve career development and the chance to earn a salary of up to 45K and benefits and a flexible work from home policy.

Experienced and influential .Net developer required to join our client a UK based multi-award winning innovation and Technology Company, providing specialist health sector software solutions. As a Developer you are responsible for a continuous flow of product innovation leading to the improvement of existing products.

This position is hybrid with time split between our client’s offices in Plymouth and working remotely as required. The role offers an attractive salary to £40K + Benefits and the chance to join a fantastic growing team.

.NET Developer – Key Skills and Experience:

• Ideally a Bachelor’s degree in a technical discipline or equal work experience
• c2/3 years’ experience in senior role
• Good Interpersonal skills
• Experience of working with Agile development technologies
• Experience of DevOps
• Experience of cloud solutions
• .net core web development covering APIs, MVC and preferably Signal-R
• Proficient in T-SQL and general MS SQL Server administration 

.NET Developer – Essential Duties and Responsibilities:

• working in software solutions and database architecture

• Keeping up to date with industry trends and technology developments

• Working closely with VPR&D on a unified vision/roadmap of our solutions
• Diagnosing the more esoteric issues from support
• Rapid prototyping of new features for stakeholder review
• Writing technical documentation
• Managing project timeline and tasks 

This is a fantastic opportunity to join a close knit team, working remotely in an interesting dynamic and forward thinking organisation working in cutting edge development in a high tech environment.

In return the successful applicant will enjoy a competitive salary c£40K + excellent Benefits, a stimulating working environment and the opportunity to add new skills to your career experience.

Training Manager required for our client – an innovative software solution provider of complex web applications to join its newly created Customer Interactions team within the professional services arm of this international company.

Training Manager role is a fully remote based – with very occasional visits to the office (based in Chester) for occasional team meetings – therefore candidates based around the Chester/North Wales/North West region would be ideally placed for this exciting opportunity, which pays c£40K + excellent benefits.

The successful candidate will be responsible for establishing and introducing the company’s newly created on-line training platform (which will be revenue generating service). You will also schedule and delivering training solutions to an audience of compliance minded customers on an in-house developed product. 

Training Manager – Key Skills and Experience

• Experience delivering training to a remote audience
• Experience creating structured training modules
• Experience creating and delivering digital training media
• Experience managing a learning management solution
• Excellent written and verbal communication skills
• Knowledge of compliance (desirable)
• Ability to create own training videos using software (desirable)

The Training Manager will liaise with customers and team members to set up and deliver training to those customers. They will also be responsible for transitioning away from a face-to-face training method to a digital platform for self-help subscription-based training. This will require applicants to create (or source suitable methods to create) digital content (video’s, multimedia etc), plan and maintain this new platform and content going forward to make sure it is relevant and in line with the product as it progresses.

The Training Manager will also be a valued member of the customer interactions team and will be required to participate with non-technical support requests when required using their product expertise. 

Training Manager – Key Responsibilities

• Schedule, deliver and monitor training to existing customers
• Create and maintain a digital platform/library to deliver training on demand through an LMS
• Assist in none technical support when required
• Monitor training usage and ensure use in a timely manner.
• Make sure training material (both digital and verbal) is up to date and relevant for the audience

This is a fantastic opportunity to join a close knit team, working remotely in an interesting dynamic and forward thinking organisation working in cutting edge development in a high tech environment.

In return the successful applicant will enjoy a competitive salary c£40K + excellent Benefits, a stimulating working environment and the opportunity to add new skills to your career experience.

Technical Author / Technical Writer required by our client – a leading international Innovation and Technology Consultancy to present technical information in a user-friendly, engaging manner. 

Based in Plymouth and with great scope for remote working, you’ll enjoy an attractive salary of up to £40k and enjoy working with a close-knit team of engineers, developers and product marketing staff.

Technical Author – key skills & experience

• Ability to write user-friendly, engaging copy about highly technical subjects
• Ability to understand and accurately translate technical information for a general audience
• Proven experience of achieving verbal consistency and an appreciation of tone and style
• Excellent problem-solving ability and attention to detail
• Ability to use analytics to improve user-facing content
• Accurate and methodical approach to work
• Ability to work to tight schedules
• Excellent planning and organisational skills
• Analytical and questioning skills to get information from experts
• Ability to work successfully as part of a multidisciplinary team

Other ‘nice to have’ skills

• Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript
• Familiarity with content and learning management systems (CMS and LMS)
• Facility with documentation publishing software, such as MadCap, RoboHelp, or Wikis

Technical Author -responsibilities

• Attend planning and briefing meetings
• Work closely with subject matter experts to clarify any technical issues
• Interview experts and sales and marketing specialists
• Work with translators and service providers
• Collect and edit complex information
• Produce new documents like manuals and instructions
• Update or rewrite existing documents
• Commission photographs or illustrations
• Work on digital or multi-channel content like blogs, e-learning or podcasts
• test what you’ve written with content users
• Create scripts for video tutorials
• Create infographics and screenshot mark-ups
• Create and build out user assistance infrastructure, including how-to sections, FAQs, and Help sections

A large part of your job will be spent researching and gathering the information required. To achieve this, you will need to use the product or service in question to understand the technology and applications for which documentation is being prepared and analyse the information needs of the user.