Training Manager required for our client – an innovative software solution provider of complex web applications to join its newly created Customer Interactions team within the professional services arm of this international company.

Training Manager role is a fully remote based – with very occasional visits to the office (based in Chester) for occasional team meetings – therefore candidates based around the Chester/North Wales/North West region would be ideally placed for this exciting opportunity, which pays c£40K + excellent benefits.

The successful candidate will be responsible for establishing and introducing the company’s newly created on-line training platform (which will be revenue generating service). You will also schedule and delivering training solutions to an audience of compliance minded customers on an in-house developed product. 

Training Manager – Key Skills and Experience

• Experience delivering training to a remote audience
• Experience creating structured training modules
• Experience creating and delivering digital training media
• Experience managing a learning management solution
• Excellent written and verbal communication skills
• Knowledge of compliance (desirable)
• Ability to create own training videos using software (desirable)

The Training Manager will liaise with customers and team members to set up and deliver training to those customers. They will also be responsible for transitioning away from a face-to-face training method to a digital platform for self-help subscription-based training. This will require applicants to create (or source suitable methods to create) digital content (video’s, multimedia etc), plan and maintain this new platform and content going forward to make sure it is relevant and in line with the product as it progresses.

The Training Manager will also be a valued member of the customer interactions team and will be required to participate with non-technical support requests when required using their product expertise. 

Training Manager – Key Responsibilities

• Schedule, deliver and monitor training to existing customers
• Create and maintain a digital platform/library to deliver training on demand through an LMS
• Assist in none technical support when required
• Monitor training usage and ensure use in a timely manner.
• Make sure training material (both digital and verbal) is up to date and relevant for the audience

This is a fantastic opportunity to join a close knit team, working remotely in an interesting dynamic and forward thinking organisation working in cutting edge development in a high tech environment.

In return the successful applicant will enjoy a competitive salary c£40K + excellent Benefits, a stimulating working environment and the opportunity to add new skills to your career experience.

Technical Author / Technical Writer required by our client – a leading international Innovation and Technology Consultancy to present technical information in a user-friendly, engaging manner. 

Based in Plymouth and with great scope for remote working, you’ll enjoy an attractive salary of up to £40k and enjoy working with a close-knit team of engineers, developers and product marketing staff.

Technical Author – key skills & experience

• Ability to write user-friendly, engaging copy about highly technical subjects
• Ability to understand and accurately translate technical information for a general audience
• Proven experience of achieving verbal consistency and an appreciation of tone and style
• Excellent problem-solving ability and attention to detail
• Ability to use analytics to improve user-facing content
• Accurate and methodical approach to work
• Ability to work to tight schedules
• Excellent planning and organisational skills
• Analytical and questioning skills to get information from experts
• Ability to work successfully as part of a multidisciplinary team

Other ‘nice to have’ skills

• Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, and JavaScript
• Familiarity with content and learning management systems (CMS and LMS)
• Facility with documentation publishing software, such as MadCap, RoboHelp, or Wikis

Technical Author -responsibilities

• Attend planning and briefing meetings
• Work closely with subject matter experts to clarify any technical issues
• Interview experts and sales and marketing specialists
• Work with translators and service providers
• Collect and edit complex information
• Produce new documents like manuals and instructions
• Update or rewrite existing documents
• Commission photographs or illustrations
• Work on digital or multi-channel content like blogs, e-learning or podcasts
• test what you’ve written with content users
• Create scripts for video tutorials
• Create infographics and screenshot mark-ups
• Create and build out user assistance infrastructure, including how-to sections, FAQs, and Help sections

A large part of your job will be spent researching and gathering the information required. To achieve this, you will need to use the product or service in question to understand the technology and applications for which documentation is being prepared and analyse the information needs of the user.

IT Project Manager required to work with cross functional teams to manage the delivery of small to medium sized initiatives within a varied and fast paced commercial environment.

The role reports into a central change function but working closely with IT and business functions you will deliver multiple initiatives, working with multiple remote 3rd parties and with both internal and external senior stakeholders.  You will operate within a hybrid framework that encompasses both waterfall and agile tools and techniques and will be able to both pragmatically apply them as required.

These initiatives may involve changes to multiple IT systems; the introduction, removal or modification to technical architecture; and / or significant business change

Our client a national organisation located conveniently between Manchester, Cheshire and Merseyside requires an experienced Project Manager and are offering an attractive package up to £56K + Bonus and exceptional benefits

IT Project Manager – Key Skills and Experience

• Good working knowledge and have successfully applied a variety of delivery frameworks (eg waterfall and agile) and best practices
• Comfortable and confident managing hybrid project teams (waterfall and agile).  Competent with both waterfall and agile ways of working and tools
• Commercial acumen and financial planning
• Excellent communication and interpersonal skills, with an ability to handle difficult or sensitive situations and explain complex material in a simple and easy to digest fashion
• Good influencing and negotiation skills both with internal stakeholders and 3rd party suppliers.
• Experience managing IT 3rd party suppliers and partners both on and offshore
• Strong analysis and decision-making skills with keen attention to detail
• Excellent planning, organisational and time management skills with the ability to work proactively with minimal supervision.

You will have experience of leading the delivery of software and IT change, as well as the delivery of non IT business initiatives. You will have a solid appreciation for how change impacts the business and / or end customer.  Working with the business change team to ensure a seamless delivery to the end user / customer.

This is an excellent career opportunity, based in the north west of England easily accessed from Liverpool, Manchester and the surrounding areas and offering an attractive package c£56K + Bonus & Benefits. Please don’t delay in applying – for further information about the role and client please forward your CV to Steve Hallworth at Elevate Recruitment and he will call to discuss the client in more detail.

Our client is offering an attractive salary up to £55k pa (depending on experience) combined with an impressive Bonus & Benefits package plus the opportunity to work in a dynamic fast-moving and very rewarding Business Analyst role for a national organisation.

eCommerce Business Analyst – Key skills and experience

• Strong Business Analysis skills ideally in a commercial environment
• Strong eCommerce experience
• Able to build investment/business cases for the board and stakeholder approval
• Able to build future roadmaps
• Omni-Channel experience (beneficial)
• Proven background and experience in Change management
• Understanding of how people go through business change and possessing a toolkit of techniques to help manage resistance
• An understanding of data modelling
• Proven experience of working with Agile practices

eCommerce Business Analyst will use the company’s Business Change Framework and work with the Business to facilitate understanding of the change and translate this into an engagement story.

eCommerce Business Analyst – Main areas of engagement

• Work with business sponsors to facilitate understanding of change and scope
• Use this info to translate the change into a tangible engagement story
• Create, maintain and report on your Business Change plans –being accountable for the plan from creation to delivery
• Use your specialist insight to influence situations you feel have room for improvement, have a voice and challenge back where necessary to achieve the best outcome for the Company
• Create a clear picture of the impact for change to the business/ function with recommendations to mitigate
• Work cross functionally to bring to life any end to end impacts, influencing where need to ensure the change will be delivered and sustained
• Gather business requirements
• Map ‘As is’ ‘ To be’ states, working with process experts to bring the current and the new to life, piecing it all together and providing a route of how we move from one state to the next

For further information regards this exciting Business Change role please forward your CV to our retained Consultant Elaine Hallworth

Experienced Head of HR / HR Director required by our client – an impressive, fast growing global organisation – to be responsible for centralising and managing their global HR function.

As Head of HR / HR Director, you will plan, develop, implement and evaluate the organisation’s human resource function.

Based in the Cheshire/Merseyside area our client offers a competitive salary, generous benefits package, and the chance to join a friendly, professional team offering an exceptional global career opportunity.

Head of HR / HR Director – Key Skills and experience:

• Bachelor’s degree or equivalent experience in human resources or management
• Previous experience in a similar role leading a team of international HR specialists
• Proven experience of working in a global environment
• Strategic and hands on experience of centralization of global HR systems
• Project delivery and onboarding process of new systems and HR providers
• Global acquisition and merger experience
• Strong communication skills (written and verbal)
• Experience of driving HR initiatives in a fast-paced environment
• Strong leadership and influencing capabilities
• Ability to travel internationally

Head of HR / HR Director – Key responsibilities:

• Oversee the HR function, retaining an element of hands on duties across areas such as talent acquisition, employee career development, succession planning, retention programmes, training and leadership development

• Integrate a global HR systems into a Group HR policy and performance management system.

• Develop initiatives, policies and programmes to add to existing practices
• Ensure consistency across the organisation
• Travel to global regions as required

Please contact retained Consultant Elaine Hallworth to discuss the position in more detail including the competitive salary, generous benefits package, and the chance to join a friendly, professional team offering an exceptional career opportunity.